Privacy Policy

Crystal Citillc LLC (“Crystal Citi”, “we”, “us”) respects your privacy. This policy explains what information we collect, how we use it, and your rights.

Information We Collect

When you shop with us or contact us, we may collect:

• Information you provide: name, email address, shipping and billing address, phone number, and order details.
• Payment information: processed securely by our payment provider (Stripe). We do not store your full card number on our servers.
• Automatic information: IP address, browser type, device information, and browsing activity collected through cookies and similar technologies.

How We Use Your Information

• Process, fulfill, and ship your orders
• Send order confirmations, shipping updates, and support responses
• Prevent fraud and keep our store secure
• Improve our website and product offering
• Send marketing emails where you have opted in (you can unsubscribe any time)
• Comply with legal obligations

Payment Processing

Card payments are handled by Stripe, a PCI-DSS Level 1 certified processor. Your payment details are transmitted directly to Stripe over an encrypted connection.

Cookies

We use essential cookies to run the store (cart, checkout) and analytics cookies to understand how the site is used. You can control cookies through your browser settings.

How We Share Information

We do not sell your personal information. We share it only with trusted service providers who help us operate, such as payment processors, shipping carriers, and email providers, and only as needed to serve you. We may also disclose information when required by law.

Data Retention

We keep your information only as long as necessary to fulfill orders, comply with legal and accounting obligations, and resolve disputes.

Your Rights

You may request to access, correct, or delete your personal information, or opt out of marketing, by emailing us. Residents of certain states (including California) may have additional rights under applicable law.

Data Security

We use SSL encryption and reputable service providers to protect your data. No method of transmission is 100% secure, but we work to safeguard your information.

Children’s Privacy

Our store is not directed to children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this policy from time to time. The “last updated” date above reflects the latest revision.

Contact Us

Questions about your privacy? Email support@crystalcitillc.com or write to Crystal Citillc LLC, 3570 Buford Hwy B-105, Duluth, GA 30096, USA.