Refund & Return Policy

We want you to love your purchase. If you are not completely satisfied, we are here to help. This policy explains when and how you can return an item for a refund.

Return Window

You may request a return within 30 days of the delivery date. Requests made after 30 days unfortunately cannot be accepted.

Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging with all tags, parts, and accessories
• Accompanied by proof of purchase (order number or receipt)

Reasons We Accept Returns & Refunds

We accept return and refund requests for any of the following reasons:

• Defective or damaged item received
• Wrong item shipped
• Item not as described or missing parts
• Changed your mind or no longer need the item
• Item arrived late, well beyond the estimated delivery window
• Order never arrived / lost in transit
• Duplicate or accidental order

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund at no cost to you.

How to Start a Return

Email support@crystalcitillc.com with your order number and the reason for your return. Our team will respond with return instructions and the return address. Please do not send items back before receiving confirmation.

Return Shipping

If the return is due to our error (defective, damaged, or wrong item), we cover return shipping. For change-of-mind returns, the customer is responsible for return shipping costs.

Refund Processing Time

Once we receive and inspect your returned item, we will notify you of approval. Approved refunds are processed within 7 business days to your original payment method. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Exchanges

Need a different item? The fastest way is to return your original item for a refund and place a new order.

Order Cancellations

You may cancel an order for a full refund any time before it has shipped. Once an order has shipped, our standard return process applies.

Non-Returnable Items

Gift cards and items marked as final sale cannot be returned. Items damaged through misuse or normal wear are not eligible.

Questions?

Email support@crystalcitillc.com or call +1 678 274-8338. Crystal Citillc LLC, 3570 Buford Hwy B-105, Duluth, GA 30096, USA.