Shipping Policy

At Crystal Citi LLC, we are committed to delivering quality furniture accessories safely and efficiently. Every order is carefully prepared and shipped using trusted delivery carriers to ensure a smooth and reliable shopping experience.

Our goal is to provide professional, transparent, and hassle-free shipping services for all customers throughout the United States.

Order Processing Time

All orders are processed within 0–2 business days (Monday through Friday).

Orders placed after our daily order cut-off time of 5:00 PM (EST) will be processed on the next business day.

Please note:

  • Orders are not processed on weekends or public holidays
  • Processing times may vary during high-demand periods or holidays

Shipping Time & Delivery Estimates

Once processed, orders are shipped using our standard free shipping service.

Estimated Shipping Timeline

  • Transit Time: 3–5 Business Days
  • Total Estimated Delivery Time: 3–7 Business Days

Delivery estimates may vary depending on carrier operations, weather conditions, holidays, or other circumstances outside our control.

Shipping Region

At this time, Crystal Citi LLC ships only within the United States.

We currently do not offer international shipping services.

Shipping Charges

We proudly provide Free Standard Shipping on all orders within the United States.

No additional standard shipping charges are applied during checkout.

Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing tracking information.

This tracking number allows you to monitor your shipment directly through the carrier’s tracking system.

If you do not receive tracking information within 2 business days after placing your order, please contact our support team for assistance.

Delivery Issues or Delays

If your package is delayed, missing, or marked as delivered but has not been received, please contact us as soon as possible.

Our support team will work with the shipping carrier to help locate and resolve the issue whenever possible.

Damaged Packages

If your package arrives damaged, please follow these steps within 7 days of delivery:

  1. Take clear photos of the damaged product and packaging
  2. Include your order number and purchase information
  3. Email the information to: corporate@crystalcitillc.com

Without sufficient photographic proof, we may be unable to provide a replacement, refund, or store credit.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

Crystal Citi LLC is not responsible for packages shipped to incorrectly entered addresses provided by the customer.

If you notice an address error after placing your order, please contact us immediately. Address changes may only be possible before the order has shipped.

Contact Information

Company Name: Crystal Citi LLC

Website: www.crystalcitillc.com
Address: 3570 Buford Hwy B-105, Duluth, GA 30096, USA

Email: corporate@crystalcitillc.com
Phone: +1 678-274-8338

🕒 Response Time: Our support team responds to all customer inquiries within 24 hours.