Terms of Service

Welcome to Crystal Citi LLC. By accessing or using our website, Crystal Citi LLC, you agree to comply with and be bound by the following Terms of Service.

Please read these Terms carefully before using our website, placing an order, or interacting with our services.

1. General Conditions

By visiting our website and/or purchasing products from Crystal Citi LLC, you agree to these Terms of Service, including any additional policies referenced on our website.

These Terms apply to all users of the website, including customers, browsers, vendors, and merchants.

We reserve the right to refuse service, cancel orders, or limit access to our services at our discretion and without prior notice.

2. Online Store Terms

You agree not to use our products, website, or services for any unlawful or unauthorized purpose.

You must not:

  • Violate any applicable laws or regulations
  • Attempt to interfere with website security or functionality
  • Upload malicious code, viruses, or harmful software
  • Misuse or abuse the website or services provided

Any violation of these Terms may result in termination of access to our website and services.

3. Product Information

Crystal Citi LLC strives to ensure all product descriptions, pricing, images, and availability information are accurate and up to date.

However, we do not guarantee that all website content will always be complete, accurate, or error-free.

If a purchased product is materially different from its description, your sole remedy is to request a return in accordance with our Return Policy.

4. Order Processing & Shipping

Shipping Information

  • Processing Time: 0–2 Business Days
  • Transit Time: 3–5 Business Days
  • Estimated Delivery Time: 3–7 Business Days
  • Order Cut-Off Time: 5:00 PM (EST)
  • Shipping Method: Free Standard Shipping
  • Shipping Region: United States Only

At this time, we do not provide international shipping services.

5. Returns & Refunds

We accept eligible returns within 30 days of delivery.

To qualify for a return:

  • Products must be unused and in original condition
  • Original packaging must be included
  • Proof of purchase is required

If a customer places an incorrect order or changes their mind, return shipping costs may be the customer’s responsibility.

Refunds are generally processed within 7 business days after the returned item is received and inspected.

Damaged Products

If an item arrives damaged:

  • Contact us within 7 days of delivery
  • Provide clear photos of the damaged item and packaging
  • Include your order information

Without sufficient photographic evidence, refunds, replacements, or credits may not be approved.

Please review our Return Policy for additional details.

6. Payments

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • Apple Pay

All payments are processed securely through encrypted and PCI-compliant payment systems.

Crystal Citi LLC does not store complete credit card information on its servers.

7. Modifications to Products, Services & Pricing

We reserve the right to:

  • Modify product pricing at any time
  • Discontinue products or services without notice
  • Limit product quantities or availability
  • Update website content and policies as necessary

Changes may occur without prior notice.

8. Billing & Account Information

Customers agree to provide accurate, complete, and current billing and account information during checkout.

We reserve the right to refuse, cancel, or limit any order suspected of fraud, unauthorized activity, resale, or policy violations.

9. Intellectual Property

All website content, including but not limited to:

  • Text
  • Graphics
  • Logos
  • Product images
  • Website design
  • Branding materials

is the property of Crystal Citi LLC and is protected under applicable copyright, trademark, and intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

Crystal Citi LLC shall not be held liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website
  • Purchase or use of products
  • Shipping delays
  • Service interruptions
  • Website errors or inaccuracies

Customers use the website and services at their own risk.

11. Governing Law

These Terms of Service and any related agreements shall be governed and interpreted in accordance with the laws of the State of Georgia, United States, without regard to conflict of law principles.

12. Changes to These Terms

Crystal Citi LLC reserves the right to update, modify, or replace any portion of these Terms of Service at any time.

Updated versions will be posted on this page. Continued use of the website after changes are posted constitutes acceptance of those updates.

Contact Information

Company Name: Crystal Citi LLC

Website: www.crystalcitillc.com
Address: 3570 Buford Hwy B-105, Duluth, GA 30096, USA

Email: corporate@crystalcitillc.com
Phone: +1 678-274-8338

🕒 Response Time: Our support team responds to all customer inquiries within 24 hours.